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+1 315 706 3345
Send photos, VINs, and questions from the lot. No computer needed.
Dealer support
How can we help?
Reach a person by phone or WhatsApp during desk hours, or send a message any time and follow the conversation here.
Your tickets
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Phone
(315) 706-3345
Mon – Fri, 8 AM – 5 PM Eastern.
Email
r3@nervinc.com
Replies typically within 2–3 business days.
Send us a message
Pick a topic and tell us what's going on. Account and problem reports are added to Your tickets so you can follow the conversation.
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Message sent. We'll reply to your email within 2–3 business days.
Common questions
Quick answers to what dealers ask us most.
How do I follow up on a ticket?
Open it from Your tickets above and reply in the thread. Our replies also arrive by email. Account and problem reports become tickets; other topics are answered by email only.
I lost my authenticator app.
Two-factor authentication is required on every account, so we verify who you are before resetting it. Call us during desk hours, or send a message under Account or login.
How do I change the email on my account?
Our team handles email changes so an account can't be taken over from its settings alone. Send a message under Account or login and include the new address.
A listing has wrong or missing details.
Send a message under A listing with the stock number or a link to the listing, and tell us what looks wrong. Photos over WhatsApp help.
I forgot my password.
Sign out and use Forgot password to get a reset link by email. If you no longer have access to that inbox, send us a message under Account or login.